iMist™ Help Centre

Your home is now protected by iMist

This page guides you through how your pump works, how to keep it running at its best, and who to contact if you have any questions; whether it’s understanding alerts or booking your annual service .

About the iMist System

This system is in place to protect you, your loved ones, and your property in the event of a fire.

It is very important that you:

Do not isolate power or water feed to your pump unit.
Do not store anything on top of the unit.
Do not rock or shake the pump unit.

Please note that the alarm will also sound if power to the pump is lost or when your system is nearing its service due date. All iMist systems include a 10-year warranty, subject to annual servicing. Registering your system ensures your warranty remains valid and makes future servicing quick and easy.

Register My Warranty or Book My Annual Service

If you haven’t already, please register your system warranty here. We will contact you 6 weeks before your service is due to remind you of your due date and arrange a convenient time for our engineers to attend your property and service your iMist system.

What Is a Smart Pump?

Some iMist systems include our iMist Monitoring Service (IMS), which adds built-in monitoring to allow for:

Early DetectionThe IMS can provide early detection for electrical faults, saving time and money by acting before a failure happens.
Minimise RiskHaving real-time updates allows us to react quickly to any flagged system issues, helping us ensure your system is fully functional in the event of a fire.
Historic DataThe available data will help us build a case for insurers or investigations, showing clear evidence of power surges, signal loss, or consistent uptime.
Smarter SystemsEvery signal we receive aids our future development, including the ability to offer tailored, data-driven pumps.
Cost SavingsDetecting component faults earlier means that we can proactively repair or replace. This will mitigate the need for full pump replacement in the future.

If you need to connect your smart pump to the wifi, follow this handy guide.

If your system doesn’t include a smart pump, don’t worry, it’s just as reliable. However, if it is something that you’d be interested in upgrading, you can find out more here.

You may hear a series of alarms from your system, meaning different things. We have put the descriptions of each alarm below.

ALARM NUMBER	ALARM SOUND	ALARM TRIGGER/REMEDY
4	Audible pulse for 30.0 seconds with a break of 29.0 minutes at 1800 & 1830. Cycle repeated twice a day for 14 days.	This is the indication that a Service is required. This pulse will be stopped by an iMist Service Operative during a service visit.
5	Constant, solid audible sound.	This is the indication that the iMist system has been activated and can only be stopped by an iMist Service Operative or System Lockout.
7	Audible pulse for 10.0 seconds with a break of 1.0 second.	This is the indication that the iMist system has been activated and has completed its maximum run time, and System Lockout has been achieved. An iMist Service Operative is now required to remove the spent unit and install and commission a new one.
8	Constant solid buzzer.	This is the indication that a power source has been lost. You must investigate and get the power restored ASAP. When the power is restored, the buzzer will auto-silence. If the power loss buzzer continues to sound, please contact iMist immediately.

If you’re unsure what your alarm means, or if the system sounds unusual, contact us for advice.

What To Do If You Have Any Concerns

It’s rare for a system to need attention between annual servicing, but if something doesn’t seem right, give us a call on our 24/7 support line: 0808 122 3344

Note what you see or hear, and get in touch. Our support team can usually resolve things quickly over the phone.