Servicing & Maintenance

Continued Protection With Annual Servicing

Our iMist™ Servicing support team are always on hand to talk through any questions you may have. During your service, we will ensure your system is in correct working order by carrying out work such as:

Downloading and updating all the internal software of the pump unit.
Testing, checking, cleaning and replacing the strainer, if necessary.
Running and testing the pump unit, including the alarm sounder.
Visually checking layouts and nozzles in accordance with the original installation.

It is a legal requirement to maintain life safety equipment. Systems failing to activate could result in criminal proceedings under the Regulatory Reform (Fire Safety) Order 2005 England and Wales or The Fire Safety (Scotland) Regulations 2006.

The Benefits of Annual Servicing with iMist™

Unlike many fire suppression providers who rely on third-party servicing, iMist™ is completely in-house.

Up to 10 Years Warranty

Service your iMist™ system with us annually and get up to 10 years pump warranty.

Professional Service

We are proud of our iMist™ servicing department; they will ensure minimal disruption.

Helping Out Contractors

Spread the cost of your annual service with our monthly payment scheme.

Cost Benefits

We are one of only a few systems that can be easily upgraded if your property is extended.

Did you know you can get a 10-year warranty on your iMist system for the same price as a full car service?

Protect your property, tenants, and peace of mind with long-lasting fire safety that won’t break the bank.

Don’t Just Take Our Word For It…

Our iMist™ Servicing support team are always on hand to talk through any questions you may have. During your service, we will ensure your system is in correct working order by carrying out work such as:

“Worth of 5 Gold Stars

I was notified by email well in advance for my service. Booking the service was very straightforward. The engineer rang me 30 minutes before to say they were on their way. They were both polite and tidy engineers!”

Roy Giller

“Helpful at Every Stage

iMist have provided great service for us. They installed a system in our home, and I’ve had an annual service ever since. The engineer was prompt, polite and explained what he was doing at all times. I rest easy knowing our home is in safe hands.”

Jo Thorpe

Don’t miss out on your 10 year warranty!

Book Service

FAQ’s

Do you service systems not installed by iMist™?

No. We only service iMist™ Water Mist Fire Suppression Systems as we fully train every engineer in house on the iMist™ System specifically.

Can another company service my iMist™ System?

No. Only engineers trained by iMist™ can service the system. This guarantees you:

Fully trained engineers who know your system inside out
Rapid fault diagnosis and access to iMist™ parts
No third-party maintenance uncertainty
Consistent service quality, every time

How often should my iMist™ system be serviced?

Once every 12 months, as per our manufacturer’s recommendation and warranty terms.

What does a typical service visit include?

Downloading and updating all the internal software of the pump unit.
Running and testing the pump unit, including the alarm sounder.
Testing, checking, cleaning and replacing the strainer, if necessary.
Visually checking layouts and nozzles in accordance with the original installation.

Will I be reminded when my service is due?

Yes. We send reminders before your annual service is due to keep your system compliant, so please make sure that we have your most up-to-date contact information.

Is it a legal requirement to have my iMist™ System Serviced?